1. Shipping & Delivery
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Q: How long will it take to get my order?
- A: Standard shipping takes 2-3 business days.
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Q: Where do you ship?
- A: We currently only ship within Malaysia. Shipping rates vary by destination.
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Q: How can I track my package?
- A: Once your order ships, we will contact you by Whatapps with a tracking number
2. Returns & Exchanges
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Q: What is your return policy?
- A: We accept returns within 7 days upon goods received. Items must be in their original, unused condition.
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Q: How do I start a return?
- A: Contact our reps or email us at info@premieredental.com.my with your order number.
3. Payments & Billing
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Q: What payment methods do you accept?
- A: We accept all major credit cards, PayPal
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Q: Is it safe to shop on your site?
- A: Yes. We use industry-standard SSL encryption (look for the "https" in our URL) to protect your data.
4. Products & Sizing
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Q: How do I know which size to buy?
- A: Please contact our team member for item details.
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Q: What if my item arrives damaged?
- A: If your order is damaged or defective, please contact us immediately with photos so we can send a replacement.
Still have questions?
- Contact our support team at info@premieredental.com.my or via Whatapps. We typically respond within 24 hours.